Help: Answer

My Account

How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Please Note: The online shipping costs listed are estimates only. The actual shipping costs are based on the number of boxes shipped and the weight of each box and will be added once the order is packed. If you have any questions please give us a call at 1-800-959-2539 or (530) 365-5252. Our business hours are M-F 7:00am to 3:30pm Pacific Standard Time. All orders ship from California. We DO NOT offer a Free Shipping Service! Remember, the actual shipping costs are not added until the order is packed and weighed and will be adjusted at that time! Orders are typically shipped within 3 business days. If you desire special routing or carriers please specify when you place your order. Otherwise, shipment will be made in the most economic and direct manner possible. Usually via UPS. There is a $25.00 handling fee for priority rush shipments (the handling fees are in addition to the shipping costs). If you are ordering wax, consider ordering 4 cases at a time so that you can take advantage of the UPS hundred weight service. It is much more cost affective, however, you must order a minimum of 200 lbs. Please note: Aerosol cans can only ship ground. Please do not request shipping via next day, 2nd day, or 3rd day. If you do, then we will have to contact you to let you know the order can only ship ground and it will hold up the order processing time.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
	Please click here for more information on returning an item.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	Please see our Returns page for complete details regarding our return policy.
When will my order ship?
	Orders are typically shipped within 3 business days. If you are ordering molds, it may take a couple days longer to process because we may need to make the mold. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.